Smarter support across every network.
Channel AI helps you manage customer networks using natural language, making it easier to identify issues, find answers, and take action.
- Monitor customer networks
- Diagnose issues faster
- Take action with confidence
Intelligence that simplifies everything.
Ask in Plain English
Ask questions about players, playlists, media, schedules, network health, and more.
Proactive Alerts
Channel AI watches your network for anomalies and surfaces issues that need attention.
Take Action
With your permission, Channel AI can manage players, content, schedules, tags, and more.
Logged and Accountable
Every change Channel AI makes needs permission and is recorded in the audit trail.
Deliver more value. Strengthen every account.
Channel AI helps your team manage customer networks faster while keeping every action it takes controlled and accountable.
- Identify issues faster
- Take permitted actions instantly
- Keep every action logged and accountable
Learn more about Channel AI
What is Channel AI?
Channel AI is an assistant built into firmChannel V9. You ask about your signage network in plain language and it answers with the current state, explains what is wrong, and can carry out the work you approve.
What can I ask it?
Anything about the network you manage. Player status and health, media library contents, playlists, schedules, tags, recent media errors, and active anomalies are all fair questions, and you can follow up in the same conversation.
Can Channel AI make changes to my network?
Yes, with your permission. It can manage players, content, schedules, tags, and more, but every action is gated by the permissions you set, so it only does what your team has allowed.
Is every action recorded?
Yes. Every change Channel AI makes is written to the audit trail alongside the rest of your account activity, so you can always see what was changed, when, and on whose behalf.
How does Channel AI help me spot problems?
It watches for anomalies across the network and surfaces the ones that need attention, such as players offline for an extended period, low disk space, or screens with nothing currently playable. Issues come back ranked by severity so your team knows what to fix first.
How do I get Channel AI?
Channel AI is part of firmChannel V9. Reach out through the Get Started link or book a demo and our team will show your team how it works.
Other V9 Features
firmChannel V9
The full V9 release, built to scale for resellers.
V9 Experience
One consistent interface across every module.
AI Widgets
Turn a prompt into layouts, weather, and live data.
Layout Designer
Build once, then deploy everywhere.
AI Smart List Stylizer
Restyle Smart Lists to match every brand.
Ready for smarter support across every network?
See how Channel AI helps your team answer questions in seconds, catch issues before customers do, and keep every action on the network logged and accountable.