A platform that works the way you do.
firmChannel V9 introduces a fully redesigned interface with a consistent experience across the platform.
- Streamlined workflows
- Improved usability
- Greater productivity
Built for your customers. Better for your team.
Consistent across the platform
Unified navigation, search, filters, and actions across every module.
Faster access to what matters
Find customers, content, screens, and insights with fewer clicks.
Easier for your customers to learn
A cleaner interface helps your customers get up and running faster.
Built to scale with your business
Manage one customer or thousands with the same smooth experience.
Anywhere access
Responsive design so you can manage your network on any device.
Global Search
Search across customers, screens, content, playlists, tags and more from anywhere in the platform.
Smarter Filters
Powerful, persistent filters help you quickly narrow results and focus on what matters most.
Unified Uploads
The same simple upload experience everywhere, so your team never has to learn a new way to add content.
Modern, Clean Design
A fresh, modern interface with improved readability, spacing, and visual hierarchy.
Manage more customers with less friction
One experience across every account
Move between customer environments without relearning workflows or hunting for tools.
Faster day to day management
Common actions are easier to find, helping your team manage content, screens, and deployments faster.
Easier customer onboarding
A cleaner interface means less training and a smoother handoff when bringing new customers onto firmChannel.
Learn more about the V9 experience
What is new in the V9 experience?
V9 rebuilds the interface around a single consistent experience. Navigation, search, filters, and actions work the same way in every module, global search reaches across customers, screens, content, playlists and tags, and uploads follow one pattern everywhere.
Will my existing content, playlists, and players still work?
Yes. Your layouts, playlists, media, and players carry forward exactly as they are. V9 changes the experience around your content, not the content itself.
Do I need to retrain my team or my customers?
Very little. The familiar concepts stay in place, and because every module now behaves the same way, most people find what they need faster than before. Cleaner screens also mean less training when you bring a new customer onto the platform.
Can I manage several customer accounts in one place?
Yes. V9 is built for resellers managing many accounts. You move between customer environments without relearning workflows or hunting for tools, and the experience is the same whether you run one customer or thousands.
Does the new interface work on phones and tablets?
Yes. The redesigned interface is responsive, so you can check player status, review content, and take action on your network from a phone or tablet as well as a desktop.
How do I get the V9 experience?
Reach out through the Get Started link or book a demo. Our team will walk your team through the redesigned platform and move your network onto V9.
Other V9 Features
firmChannel V9
The full V9 release, built to scale for resellers.
Channel AI
Manage customer networks in plain language.
AI Widgets
Turn a prompt into layouts, weather, and live data.
Layout Designer
Build once, then deploy everywhere.
AI Smart List Stylizer
Restyle Smart Lists to match every brand.
Ready to give your customers the V9 experience?
See how the redesigned firmChannel platform helps your team manage more customers with less friction. Talk with us and move your network to V9.