HumanKiosk powered by Video Presence
Customer Service for POSThe HumanKiosk Solution combines the capabilities of interactive digital signage with on-demand experts. Introduce digital face-to-face interaction to revolutionize in-field customer service for point-of-sale or point-of-service environments.
On-Demand Experts and Face-To-Face InteractionWith the HumanKiosk Solution, powered by MediaCast Video Presence, marketers can humanize their brand interaction, improve the customer experience, and deliver their messages with absolute control and precision.
Video Tour: Video Presence
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Combining the capabilities of interactive digital signage with on-demand experts.
Video Presence Benefits
- Create a personal brand experience with each customer
- Intelligent Video Call Routing
- Flexible Agent Control to place calls on hold and capture times and duration
- Integrated with the CMS for content and playlist delivery management
Video Presence Features
- Explore some of the core features that make Video Presence an exciting new technology. Read: Video Presence Features.
Talk To An Expert any time anywhere
Save Time On Patient Check-Ins
Customer service for point-of-sale or point-of-service environments.
firmChannel is here when you need it.If you are looking for more information on our reseller program or would like to be a reseller, please fill out the Reseller form. If you require assistance from our Support team, you can reach out with the contact information below.
Toll Free: 1-800-561-7525
FREQUENTLY ASKED QUESTIONS
What is firmCHANNEL?
firmCHANNEL is easy to use yet powerful and robust enough to handle any sized network, anywhere in the world, right from a browser. It has the tools to remotely troubleshoot and maintain media players and it’s supported by a great team of people with a ton of experience. Training and support is always included, and our team is here to help you with any client issues.
What are some of the technologies offered?
There are so many technologies you can add to the platform. Anything from impressive video walls to Wayfinding that will make a huge impact for your audience. Get more insights with Anonymous Analytics and increase engagement with interactive kiosks. We are always adding to our technologies, so if there is something you are looking for, let us know!
Is firmCHANNEL easy to use?
With the firmCHANNEL platform, you can start with something as simple as the drag and drop features. This will easily allow you to create content. As you learn the platform, you can get more sophisticated by adding live news feeds, local weather and your social media accounts. It's a solution you can grow into and not out of!
Why can't I use consumer grade products?
firmCHANNEL always provides its customers with commercial grade products, built for the rigors of 24/7 use. From commercial grade displays to commercial grade media players, cellular routers and mounting systems, we know how important it is that your digital signage stays up and running. Why take the chance with consumer grade products, that were never designed to stay on all the time? Trust the experts, we always have you covered.
I don't have an internet connection. What can you do?
firmCHANNEL was designed from the ground up to take full advantage of cellular networks. We utilize commercial cellular routers to ensure your connection stays up and your content is always playing. We also have relationships with many cellular providers to get you connected wherever you need, just add power and your content is always up-to-date.