Our Customer Success Team will work with you to master all the features you need to be successful from the start and support you whenever you need it.
Training To ensure your customers are able to maximize the full capabilities and benefits of the content management system, firmCHANNEL has developed a training program designed to teach your team how to properly use the features built into the system. The system is intuitive, but the training team will work with you to ensure that you're comfortable and able to get the most value out of your digital signage.
Support From time-to-time users may require extra support to work through specific hardware or software questions. Partners are never charged for call-in support or additional training.
The firmCHANNEL Customer Success Team Unlike some companies, the support and training specialists that make up our Customer Success Team are all based out of our R&D facilities. That means that they are the ones who helped build your software and therefore understand it intimately, giving you a better and more efficient customer support experience.
Support Hours firmCHANNEL 's Customer Success Team is available 9AM to 9PM EST.