parallax background
parallax background

TRAINING AND SUPPORT

You are never charged for call-in support or additional training.

FIRMCHANNEL TRAINS YOUR TEAM

Training

firmCHANNEL trains your team how to properly use the features built into your digital sign's content management system. The system is intuitive, but the training team will work with you to ensure that you're comfortable and able to get the most value out of your digital signage.

Support

firmCHANNEL understands that from time to time users will require extra support to work through hardware or software questions. As a customer, you are never charged for call-in support or additional training.

Customer Success Team

Our Customer Success Team is made up of support and training specialists who are all based out of our R&D facilities. That means that they are the ones who helped build your software and and therefore understand it intimately.

Support Hours

firmCHANNEL's Customer Success Team is available 9AM to 9PM EST.

firmCHANNEL wants you to get the most out of your digital signage system. That is why our Customer Success Team will work with you to master all the features you need to be successful from the start and support you whenever you need it.

Have a question on digital signage or want to learn more for your specific project? Give us a call.



Contact
Support 877-496-1757
Info@firmchannel.com
parallax background
Visual communication is our passion.

We live and breathe Digital Visual Communication. We have a great team of experts who know the technology and what it takes to make your digital signage network successful.




NEED HELP?

firmChannel is here when you need it.

If you are looking for more information on our reseller program or would like to be a reseller, please fill out the Reseller form. If you require assistance from our Support team, you can reach out with the contact information below.

SUPPORT

Tel: 519-800-0831
Toll Free: 1-800-561-7525
support@corumdigital.com

FREQUENTLY ASKED QUESTIONS

What is firmCHANNEL?
firmCHANNEL is easy to use yet powerful and robust enough to handle any sized network, anywhere in the world, right from a browser. It has the tools to remotely troubleshoot and maintain media players and it’s supported by a great team of people with a ton of experience. Training and support is always included, and our team is here to help you with any client issues.
What are some of the technologies offered?
There are so many technologies you can add to the platform. Anything from impressive video walls to Wayfinding that will make a huge impact for your audience. Get more insights with Anonymous Analytics and increase engagement with interactive kiosks. We are always adding to our technologies, so if there is something you are looking for, let us know!
Is firmCHANNEL easy to use?
With the firmCHANNEL platform, you can start with something as simple as the drag and drop features. This will easily allow you to create content. As you learn the platform, you can get more sophisticated by adding live news feeds, local weather and your social media accounts. It's a solution you can grow into and not out of!
Why can't I use consumer grade products?
firmCHANNEL always provides its customers with commercial grade products, built for the rigors of 24/7 use. From commercial grade displays to commercial grade media players, cellular routers and mounting systems, we know how important it is that your digital signage stays up and running. Why take the chance with consumer grade products, that were never designed to stay on all the time? Trust the experts, we always have you covered.
I don't have an internet connection. What can you do?
firmCHANNEL was designed from the ground up to take full advantage of cellular networks. We utilize commercial cellular routers to ensure your connection stays up and your content is always playing. We also have relationships with many cellular providers to get you connected wherever you need, just add power and your content is always up-to-date.