Support & Maintenance
We provide HELP DESK technical support toll-free as well as on-location project management.
Contact firmCHANNEL™ Technical Support
Call Toll-Free: 1-877-496-1757 or 1-800-561-7525 x243
Email: support@firmchannel.com
firmCHANNEL™ technical support is available during regular business hours. (9am - 5pm EST) Coverage Soon to be expanded to 24/7.
Support & Maintenance Services
firmCHANNEL™ digital signage solutions are sold with Support & Maintenance packages. Included is much more then Help Desk support. firmCHANNEL™ goes the distance to ensure that equipment and users operate seamlessly over the life of ownership.
firmCHANNEL™ Template Community
The key success factor of all signage applications is effective content. firmCHANNEL™ Users have unlimited access to the Template Community. The Community is updated daily with new and cutting edge professional, dynamic, and editable templates. firmCHANNEL™ templates are extremely easy to use and they allow users to maintain fresh and relevant content at all times. Hundreds of templates are available in all popular aspect ratios including custom Virtual Displays.
Use your own headlines, text, RSS feeds, pictures, videos, and TV feeds to create impactful media. firmCHANNEL™ is Digital Signage on Demand!
Technical Support
Highly skilled technical support staff are standing by to assist users by phone (1-877-496-1757) or via email (support@firmchannel.com). firmCHANNEL™ employs Go-To-Assist™ technology to monitor and troubleshoot at all active Server Players. Support is also available online at: www.firmchannel.com/help/
Hardware Warranty
firmCHANNEL Server Players are sold with a 36 month warranty against any hardware failures. Extended on-site warranties are available to customers across the USA,
Software Warranty
firmCHANNEL™ does not sell versions of its software. All firmCHANNEL™ users receive continuous product updates including new features, software updates, and security enhancements. Your firmCHANNEL™ Server Players will always be running the latest and greatest firmCHANNEL™ has to offer.
Enterprise Hosting
The firmCHANNEL™ Support and Maintenance package includes Enterprise Hosting. Enterprise is an advanced virtual command center to monitor and manage all Server Player activity. *A one-time Enterprise setup fee applies.
|
