Support & Maintenance

firmCHANNEL™ digital signage solutions are sold with corresponding service packages.   Included is much more then Help Desk support.

firmCHANNEL™ goes the distance to ensure that equipment and users operate seamlessly over the life of ownership.

Monthly SaaS subscription includes:

• Enterprise and player level software
• Support and maintenance service which includes the installation of critical updates
• unlimited media asset hosting and data transfers
• unlimited amount of users, user profiles, and company accounts per enterprise
• Daily redundant data backup
• content scheduling and delivery
• Full System event logs and media playback reporting
• customer service with phone and online help desk
• web-based training and support
• Secure and encrypted communications from Enterprise to player
• Continuous Enterprise and player monitoring
• remote system maintenance and troubleshooting

** firmFRAME™ player level software must be updated manually.

Firmware updates can be downloaded at your convenience at www.firmframe.com/firmware

firmCHANNEL™ Template Community

The key success factor of all signage applications is effective content. firmCHANNEL™ Users have unlimited access to the Template Community.

The Community is updated regularly with new and cutting edge professional, dynamic, and editable templates. firmCHANNEL™ templates are extremely easy to use and they allow users to maintain fresh and relevant content at all times.

Hundreds of templates are available in all popular aspect ratios including custom Virtual Displays and "build it yourself" touch screen applications.

Use your own headlines, text, RSS feeds, pictures, videos, HTML and TV feeds to create impactful media.